I know this has been posted elsewhere but I thought it would be good to have the particular instance as the other discussion was about problems in opening service files created on different versions.

Our practice, like I suspect many other churches, is to create the service file for an upcoming Sunday during the week on a home computer. We save it to the cloud (in our case a google drive) and then open that service file on the church pc. This works well until we make a change at church and then save the service file back to the cloud. We can reload that service file without a problem at church, but when we try to do this from home we get an error.

Both home and church computers are running identical versions of OpenLP (3.1.7) .

I have run with debug on and the error is as follows:

2025-09-14 16:23:40,309 MainThread openlp.core.ui.servicemanager.ServiceManager ERROR Exception in process_service_items : [Errno 2] No such file or directory: 'C:\Users\paul\AppData\Roaming\openlp\data\servicemanager\thumbnails\545ab11975ee1dbd884a44e2a77d28ffc662ec81c3c698efa4330fed7690c9ba.jpg'
2025-09-14 16:23:40,316 MainThread openlp.core.ui.servicemanager.ServiceManager ERROR OpenLP Error trace

The full debug trace file is:

2025-09-14 16:23:30,607 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:30,611 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,573 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,573 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,574 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,636 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,666 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,666 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,668 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,669 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,674 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,675 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,697 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,701 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,713 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,714 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,735 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,738 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,743 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,743 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,763 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,766 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,779 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,780 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,794 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,796 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,812 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,814 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,822 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,823 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,840 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,843 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,845 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,846 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,848 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,849 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,851 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,851 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,853 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,854 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,857 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,857 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,859 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,859 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,862 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,862 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,864 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,865 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,867 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,868 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,871 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,871 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,873 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,874 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,941 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,944 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,952 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,968 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,978 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:39,987 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:39,999 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,003 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,022 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,025 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,034 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,053 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,059 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,089 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,094 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,105 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,108 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,121 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,126 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,127 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,134 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,140 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,146 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,148 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,159 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,161 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,176 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,181 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,190 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,191 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,199 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,202 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,214 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,219 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,231 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,232 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,241 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,242 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,242 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,243 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,243 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,243 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,245 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,245 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,246 MainThread openlp.core.state.State 2025-09-14 16:23:40,296 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,296 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,299 MainThread openlp.core.common.registry 2025-09-14 16:23:40,300 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,302 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,303 MainThread openlp.core.ui.slidecontroller.PreviewController 2025-09-14 16:23:40,304 MainThread openlp.core.ui.slidecontroller.LiveController 2025-09-14 16:23:40,305 MainThread openlp.core.ui.mainwindow.MainWindow 2025-09-14 16:23:40,306 MainThread openlp.core.lib.serviceitem 2025-09-14 16:23:40,306 MainThread openlp.core.state.State 2025-09-14 16:23:40,307 MainThread openlp.core.common.path 2025-09-14 16:23:40,308 MainThread openlp.core.common.path 2025-09-14 16:23:40,308 MainThread openlp.core.common.path 2025-09-14 16:23:40,309 MainThread openlp.core.ui.servicemanager.ServiceManager 2025-09-14 16:23:40,316 MainThread openlp.core.ui.servicemanager.ServiceManager File openlp__main.py at line 79
called
File openlp__main.py at line 75
called
File openlp\core\app.py at line 616
called
File openlp\core\app.py at line 157
called
File openlp\core\app.py at line 84
called
File openlp\core\common\mixins.py at line 62
called
File openlp\core\ui\servicemanager.py at line 549
called
File openlp\core\common\mixins.py at line 62
called
File openlp\core\ui\servicemanager.py at line 874
called
File openlp\core\common\mixins.py at line 108
called
File openlp\core\common__init__.py at line 100
called
2025-09-14 16:23:40,316 MainThread openlp.core.ui.servicemanager.ServiceManager Traceback (most recent call last):
File "openlp\core\ui\servicemanager.py", line 864, in load_file
File "openlp\core\common\mixins.py", line 69, in wrapped
File "openlp\core\common\mixins.py", line 62, in wrapped
File "openlp\core\ui\servicemanager.py", line 906, in process_service_items File "shutil.py", line 431, in copy
File "shutil.py", line 256, in copyfile
FileNotFoundError: [Errno 2] No such file or directory: 'C:\Users\paul\AppData\ 2025-09-14 16:23:40,321 MainThread openlp.core.ui.mainwindow.MainWindow DEBUG Recent file name: H:\Shared drives\AV Team Drive\Services\2025-09-14 AM.osz
DEBUG Recent file name: H:\Shared drives\AV Team Drive\Services\2025-09-14 PM.osz
DEBUG Entering on_recent_service_clicked
DEBUG Entering is_modified
DEBUG Entering load_file
DEBUG Entering display_progress_bar
DEBUG Service format version: %3
DEBUG Extract file: service_data.osj
DEBUG Entering increment_progress_bar
DEBUG Extract file: a708079957880f55713d5956613ca33dfb9033a65234eca94b87392332726375.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 421160289c7611d0f9916f231781f78ba360b3119c2279db3c6c526d01d3fe77.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: af1d21f741808b6229d44c26f7852080c19a7b9f13e514539e14eb76f93f39f2.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 2d3bdc75713e8034e7b31f9b302ed082e2ed7a1665f19b5159d3066ffad0f397.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: a05c146b5e8e413639a5f8efbce53e943a92e22a44f4253249a8d1b2ede428d9.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 31916361a5ee6e437e89abc3f65c8dd65994d2cd2e5982b9033a9c6143762851.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: f4370e6483683524e2d10f1332faf2bb8e944c28707b9089d6db71470394c836.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 7cc5de7ec63dbf0d8bbcf31db903f55d75a8ad66ba9a9cf54cefd77a4eb48f2d.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 57116827a495414d3f60e8e02d64f7dd1de55f811ca51161bb5697e2a2c43805.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 41a3b13bcdd8320a5650a2b2387792805da934ffe8dd79c83a7af0a4b1e741fe.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 2a3cb50f7af09ebf7c89bbf2be8faea6d7a5bda540d8dd5a73c5437f523313ff.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/421160289c7611d0f9916f231781f78ba360b3119c2279db3c6c526d01d3fe77.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/af1d21f741808b6229d44c26f7852080c19a7b9f13e514539e14eb76f93f39f2.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/2d3bdc75713e8034e7b31f9b302ed082e2ed7a1665f19b5159d3066ffad0f397.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/a05c146b5e8e413639a5f8efbce53e943a92e22a44f4253249a8d1b2ede428d9.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/f4370e6483683524e2d10f1332faf2bb8e944c28707b9089d6db71470394c836.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/7cc5de7ec63dbf0d8bbcf31db903f55d75a8ad66ba9a9cf54cefd77a4eb48f2d.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/57116827a495414d3f60e8e02d64f7dd1de55f811ca51161bb5697e2a2c43805.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/41a3b13bcdd8320a5650a2b2387792805da934ffe8dd79c83a7af0a4b1e741fe.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/2a3cb50f7af09ebf7c89bbf2be8faea6d7a5bda540d8dd5a73c5437f523313ff.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: b4f60bf0676f3c4c2b662b7c44e91549c595d89ad31f1cd3d7afcfd2dbfdd629.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: thumbnails/b4f60bf0676f3c4c2b662b7c44e91549c595d89ad31f1cd3d7afcfd2dbfdd629.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: cba839b83a56fca98956a20939ebf21c363264f70a4c6572898cb2b2f1aabe5b.mp4
DEBUG Entering increment_progress_bar
DEBUG Extract file: 606be057ef872716468a1e1beb367ead6c5efeb4164202ec675722fc135fc125.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 34aa663eb959448c3614b16804b9de60ab231d4ca66c68a03fbb27e946e2e41c.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 82d74fd927cd71a5432ca6c6b7c585bc0899182e6263eba7581c134926fc2eb3.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 94ddf7c7c504f1948b9bde5f80ce5af26f6b95a499a9fd57f67407171c6b1069.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: bfe29a55ef84bd03933610f6d093b404afbe129f0e8152d27a333f832ec90faf.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: 6fed16a8167a5ec203b81193093088fea52a36876c819db4ce9cc8055edc899f.jpg
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c.pdf
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/icon.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide1.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide10.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide2.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide3.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide4.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide5.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide6.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide7.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide8.png
DEBUG Entering increment_progress_bar
DEBUG Extract file: d42fc8bdba4423e535ffe1f45384085b08328874e612d08cf54d649171fca12c/slide9.png
DEBUG Entering increment_progress_bar
DEBUG Entering new_file
DEBUG Entering set_file_name
DEBUG Entering is_modified
DEBUG Entering set_modified
DEBUG Entering set_service_modified
DEBUG Entering set_modified
DEBUG Entering set_service_modified
DEBUG Entering list_plugins
DEBUG Entering process_service_items
DEBUG Entering increment_progress_bar
DEBUG Running function theme_change_service
DEBUG Entering regenerate_service_items
DEBUG Entering is_modified
DEBUG Entering on_theme_changed
DEBUG Entering on_theme_changed
DEBUG Entering increment_progress_bar
DEBUG set_from_service called with path C:\Users\paul\AppData\Roaming\openlp\data\servicemanager
DEBUG Entering check_preconditions
DEBUG create_path C:\Users\paul\AppData\Roaming\openlp\data
DEBUG create_path C:\Users\paul\AppData\Roaming\openlp\data
DEBUG create_path C:\Users\paul\AppData\Roaming\openlp\data\images
ERROR Exception in process_service_items : [Errno 2] No such file or directory: 'C:\Users\paul\AppData\Roaming\openlp\data\servicemanager\thumbnails\545ab11975ee1dbd884a44e2a77d28ffc662ec81c3c698efa4330fed7690c9ba.jpg'
ERROR OpenLP Error trace
ERROR Problem loading service file H:\Shared drives\AV Team Drive\Services\2025-09-14 AM.osz
r> Roaming\openlp\data\servicemanager\thumbnails\545ab11975ee1dbd884a44e2a77d28ffc662ec81c3c698efa4330fed7690c9ba.jpg'
DEBUG Entering error_message