Service files corrupt in 3.0.2 on Windows

glen_hope

We are running with 3.0.2 on WIn 10, we prepare the files at home and save to a Google Drive, then run them at the church using 3.0.2 and Win 11.

We are starting to have issues with the prepared files not being able to be loaded in either environment, we get a message saying the file is either the wrong version or is corrupt. As one can image this is really frustrating. It isn't consistent, my wife prepped both our morning and evening services yesterday and saved them, the morning one was able to be re-opened immediately, the evening one was corrupt. The files are not large ~75Mb is typical.

We found in the forum that saving to a local drive might be a work around so we re-built the evening one, saving first to the desktop and then copying to the Google Drive. It seems to work but IMHO is not a good solution in the longer term. But the previous weekend, I had to rebuilt both and saved to the Google Drive and they both worked even though the initial save did not. So I am not confident we actually have a solution.

I am very happy to assist with debugging but would need some instructions as to what to do/provide that would be useful to the developers to identify and fix the issue.

mjpeck7015

I have much the same issue. Anxious to learn how to handle for the long term.

raoul

Firstly, a log file would be helpful, at the moment when the file is loaded and shown as corrupt. The manual has details on how to find the log file.

Secondly, cut Google Drive out of the picture completely to make sure it is not Google Drive that is the problem.

glen_hope

Have just spent ages trying to work out why this is happening. As today, no matter what I did, I couldnt load my service file without getting the message regarding corruption. After much trial and error, the issue in this instance turned out to be a link in a folder full of images.

We are using Win 10, I loaded the folder (ctrl-a to slect all) into a folder in the Images Library, then added that folder to the service. All looked fine, saved the service without issues. However, the presence of the link prevents the service file from being loaded.

I deleted the link from the source folder and repeated the above and the issue went away.

I am not confident that this actually related to the issue when saving to a Google Drive.

raoul

glen_hope was that link pointing to another image? I'm wondering why it got picked up by OpenLP when you loaded the directory into OpenLP.

Stuart_P

Just in case it's related, I've just started a thread on a similar issue that I narrowed down to just a single image file causing a 'corrupted' error message when re-opening the saved file. The only thing that looks unusual about the image is that it is a gif with transparency - but that may be a red-herring.

Might it just be just one of the many images you're including in the service ?

rje

Did anybody ever get tot the bottom of this? if not I have some further information, and I wish all those who are persisting with it the best.

I ran into this after upgrading our setup from a raspberry Pi running OLP 2.4.6 to a new Windows 11 machine Try as I might I couldn't get the new machine to open any previous service files.

I ended up doing a binary search on versions to see which one causes the problem. The error has been introduced in between V2.9.0 and 2.9.2 (I couldn't run 2.9.1 as the installer doesn't work and it refused to boot) versions 2.9.0 and lower would open all tested previous service files versions over 2.9.2 failed ALL previous service files.

From this point on I'm talking about creating a presentation in OLP 2.9.0 and trying to open in in the latest release version 3.1.

I noticed an error when opening v 2.9.0 that the images plug-in was failing to load. So i deliberately did a fresh install with the old user data folder renamed so as to create a totally clean installation. I thin copied across all the databases from the old to the new data folder for everything except the images so as to allow me to create a test service. This went well and it opened in OLP 3.1.

I then added in Two copies of the same image into the presentation and et voila when opened in 3.1 I got the corruption message appearing and the import stopped when loading the second image.

Also interestingly from that moment on My v2.9.0 install became a random exception generator again. but that's another slightly different story.

I hope this proves useful in tracking down the problem. Sadly this is the last time you'll see me on here as I can't await for a fix after two weeks of total bedlam and my ears burnt with complaints I've had t succumb to the closed source world.