MP4 and PPT not opening in LIVE version 3.0.2

AndreaEUC

We are able to add media and presentation to the service, however when clicked to show we are receiving the following error message

Any tips or ways to fix?

raoul

Go to Settings => Plugins and see if the media plugin is active. If it is not active, there's probably an issue. You can look in the log file and see if there are any media-related errors in there. The Troubleshooting section in the OpenLP manual has some instructions on where to find the log file.

Please note that we are no longer working on version 3.0.x and concentrating on 3.1.0.