Won't open after upgrade to 2.0.4

jgallant1990

Couldn't find any other threads on the topic. After upgrading to 2.0.4 my open lp won't open on osx mavericks - at all. Have reinstalled after deleting app and all associated files with no change, please help, very frustrating!

raoul

Have you disabled GateKeeper?<br>

jgallant1990

Hi Raoul

Yes, I previously had it on the Mac App Store and Identified Developers option, but was manually allowing non signed apps. I turned it off to try to get open lp to open, but no luck.

<br>

raoul

We have another user with this issue, but we've been unable to reproduce it on our side. Can you paste a log file for us please?<br><br>http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#Troubleshooting<br>

jgallant1990

When I followed the instructions on this page http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#I.27ve_been_asked_to_email_a_debug_log.2C_where_do_I_find_this.3F to open in debug mode, the software opened first time (I omitted the '-1' text in terminal as it returned "error: no such option : -1"

<br>

I will keep testing!

jgallant1990

Trying to open the application normally still causes the same result, here is the log from when it actually worked, I don't know how to provide a log of it not working because it worked when I tried from terminal! http://pastebin.com/scExxKVh<div><br></div>

jgallant1990

Just a note that previous versions no longer open since 2.0.4 stopped working

raoul

It's a -L, not -1, but a lowercase L.<br>

springermac

Can you run "xattr -l /Applications/OpenLP.app/" and post the output?

jgallant1990

<font face="Arial, Verdana" size="2">Ok, running ./openlp from the mac os folder from terminal and this text was returned:</font>

<font face="Arial, Verdana" size="2">http://pastebin.com/FXy4RGQt</font></div><div><font face="Arial, Verdana" size="2"><br></font>

<font face="Arial, Verdana" size="2">Trying to run xattr -l /Applications/OpenLP.app returns this: </font>com.apple.quarantine: 0021;5360325f;Google\x20Chrome;DB833B14-311F-4875-BEAD-9670D18A38F6

<br>

Here is the most recent log file:

http://pastebin.com/9rQVfKcP</div><div><br></div><div>Hope this is helpful, thanks for the support.

springermac

Can you try running "xattr -d com.apple.quarantine /Applications/OpenLP.app/" and then try launching OpenLP again by clicking on the icon?

jgallant1990

That worked, do you need me to post anything?

jgallant1990

I do get a prompt everytime it opens now asking for firewall access

jgallant1990

<font face="Arial, Verdana" size="2">Here is the latest log: http://pastebin.com/kNxBzGjK</font>

raoul

Is there a way you can "allow always" for the firewall prompt?<br>

jgallant1990

Didn't give me the option, but it's a bug I've seen previously in programmes like iTunes so I wouldn't worry too much. I went in to the firewall, deleted open lp and readded it to manually allow but had no joy there either.<img src="http://s27.postimg.org/gkdy8srbn/Screen_Shot_2014_05_29_at_12_04_51.png">

springermac

Can you try deleting OpenLP and copying it again from the dmg? Then run "xattr -l /Applications/OpenLP.app/" before and after trying to open OpenLP and post the outputs.

jgallant1990

sure. will that delete my library or leave it untouched?

<br>

springermac

It won't delete your library as that is stored in a different location.

jgallant1990

<p class="p1">Before opening app: joes-mbp:~ Joe$ xattr -l /Applications/OpenLP.app/</p> <p class="p1">com.apple.quarantine: 0001;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2</p><p class="p1"><br></p><p class="p1">After:</p><p class="p1">joes-mbp:~ Joe$ xattr -l /Applications/OpenLP.app/</p><p class="p1">com.apple.quarantine: 0001;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2</p><p class="p1">looks the same to me, and the app didn't open, just bounced in the dock as before</p>